Terms of service

Terms and Conditions

These Terms and Conditions apply to all orders placed through our online store.

2. Use of our online store

Our online store is intended for consumers. By placing an order, you confirm that you are acting as a consumer and not for business, trade or professional purposes.

3. Products and product information

We make every effort to display our products, descriptions, colours, sizes and prices as accurately as possible. However, colours may vary slightly depending on your screen settings and device.

Product images are for illustrative purposes. The product you receive may vary slightly from the images shown, especially in colour tone, stitching, texture or packaging.

4. Prices

All prices are shown in the currency displayed at checkout. Prices may include applicable taxes depending on your shipping destination and the settings shown during checkout.

Shipping costs, if applicable, will be displayed before you complete your order.

5. Orders and contract formation

By placing products in your cart and completing the checkout process, you submit an order to purchase the selected products.

After placing your order, you will receive an order confirmation by email. This confirms that we have received your order. The purchase contract is formed when we accept your order by sending the order confirmation or by dispatching the goods.

We reserve the right to refuse or cancel an order if products are unavailable, if there is an obvious pricing or product information error, if payment is not authorised, or if we suspect misuse, fraud or unauthorised activity.

6. Payment

The payment methods available to you are shown during checkout. These may include credit card, debit card, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna or other payment methods, depending on your location.

Your payment may be processed by third-party payment providers. Additional terms from the relevant payment provider may apply.

7. Delivery

We deliver to the countries shown during checkout. Delivery times and delivery costs are shown at checkout and/or on our shipping information pages.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur due to customs processing, carrier delays, incorrect address information, high order volume, public holidays or other circumstances outside our control.

Please ensure that your shipping address is complete and correct. We are not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

8. Customs, duties and import charges

For orders shipped internationally, customs duties, import taxes or other local charges may apply depending on your country and the shipping method used.

Where such charges are not collected during checkout, they may be charged by the carrier or local authorities before or upon delivery. The customer is responsible for any such charges unless stated otherwise during checkout.

9. Cancellation and returns

If you are a consumer in the United Kingdom, you generally have the right to cancel your online order within 14 days after the day you receive the goods, without giving a reason.

To exercise your right to cancel, you must inform us clearly by email before the cancellation period expires.

Email: support@anfaru.co.uk

After notifying us of your cancellation, you must return the goods to us within 14 days. Please see our Returns Policy for further details.

10. Condition of returned goods

You may inspect the goods as you would in a shop. However, you are responsible for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Returned items should be unused, clean, complete and, where possible, returned in their original packaging.

11. Faulty or incorrect items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.

Your statutory rights are not affected.

12. Promotions and discount codes

Discount codes and promotional offers are subject to the conditions stated with the offer. They cannot usually be combined unless expressly stated. We reserve the right to amend or withdraw promotions at any time.

13. Intellectual property

All content on this website, including text, images, product names, designs, logos and graphics, is owned by us or our licensors and may not be copied, reproduced or used without permission.

14. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights you have under applicable consumer protection law.

Subject to this, we are not responsible for indirect losses, loss of profit, loss of business or loss of opportunity.

15. Governing law

These Terms and Conditions are governed by the laws of England and Wales. If you are a consumer, this choice of law does not affect any mandatory consumer protection rights you may have under the laws of the country where you live.